1. Information We Collect

Personal Information: Email address, name, billing information for eSIM purchases.

Device Information: Device type, IMEI (when necessary for eSIM activation), operating system.

Usage Data: Data consumption, connection logs, payment history.

2. How We Use Your Information

• Process eSIM orders and activations
• Provide customer support and technical assistance
• Send service notifications and updates
• Improve our services and user experience
• Comply with legal obligations

3. Data Sharing

We share your information only with:

• Mobile Network Operators: For eSIM provisioning and activation
• Payment Processors: Stripe for secure payment processing
• Service Providers: Technical support and infrastructure partners

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

6. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. eSIM activation data is kept for 7 years for regulatory compliance.

7. International Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through standard contractual clauses and privacy frameworks.

8. Contact Us

For privacy-related inquiries, contact us at:

Email: privacy@esim.express
Address: eSIM Express Privacy Team
Data Protection Office