Terms and Conditions

Effective Date: January 2025

These Terms and Conditions apply to the use of eSIM.express, a product of HYBRID IN. LTD. By accessing and using the eSIM.express website and services, you agree to comply with these terms.

1. Company Information

• Company Name: HYBRID IN. LTD
• Company Number: 15554581
• Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
• VAT Number: 465 1193 90
• Contact Email: contact@esim.express

2. Services Provided

eSIM.express offers digital eSIM solutions including voice and data plans with coverage that varies per product. Our pricing model is based on pay-as-you-go and recurring subscription options. Payments are securely processed via Stripe, our trusted payment provider.

3. User Responsibilities

By using our services, users agree to:

• Ensure their devices are eSIM-compatible before making a purchase.
• Provide accurate personal information during the checkout process.
• Follow activation guidelines provided by eSIM.express.
• Avoid sharing or reselling purchased eSIMs without our explicit permission. For business inquiries, please contact us.

4. Fair Usage Policy

Some eSIM packages may include fair usage limits to ensure quality service for all customers. Users exceeding reasonable data consumption limits may experience reduced speeds or service restrictions.

5. Payment and Refund Policy

• Accepted Payment Methods: We accept all payment options legally available through Stripe.
• Refunds: Refunds are issued only in cases where the eSIM cannot be installed due to technical issues beyond the user's control. We strive to provide reliable and stable connectivity.
• Cancellations: Orders cannot be canceled once they have been processed and issued.
• Pricing Errors: In the event of an incorrect price being displayed, eSIM.express reserves the right to cancel or amend orders to reflect the correct pricing. Users will be informed promptly of any necessary changes.

6. Limitation of Liability

eSIM.express is not liable for:

• Network coverage, speed, or service interruptions caused by third-party providers.
• User errors, including incorrect installation or activation mistakes.
• Service availability variations due to local telecom regulations.
• Any security risks when using public Wi-Fi or unsecured networks.
• eSIM.express does not guarantee uninterrupted service as connectivity is subject to network provider availability.

7. Privacy and Data Handling

• We collect and store only email addresses required for order fulfillment and support.
• Payments are processed securely by Stripe; no payment details are stored by us.
• Customer data is never shared with third parties beyond Stripe.
• Users have the right to request data deletion or modification.
• Our website uses cookies and tracking tools for analytics and marketing purposes.

8. Intellectual Property Rights

All content on eSIM.express, including but not limited to website design, branding, images, and eSIM profiles, is the property of HYBRID IN. LTD and cannot be copied, modified, or used without explicit written permission.

9. Suspension and Termination

We reserve the right to suspend or terminate a user's access to our services under the following circumstances:

• Violation of any terms outlined in this document.
• Suspected fraudulent activity or unauthorized use of eSIM services.
• Misuse of services, including reselling without permission.

10. Governing Law and Dispute Resolution

• These Terms shall be governed by the laws of the United Kingdom.
• All disputes must first be attempted to be resolved by contacting eSIM.express.
• Any legal proceedings shall be handled exclusively within the jurisdiction of the UK.
• Disputes should first go through mediation or arbitration before any legal actions.

11. Indemnification

Users agree to indemnify and hold harmless HYBRID IN. LTD from any claims, damages, liabilities, or expenses arising from misuse of our services or violation of these terms.

12. Updates to Terms

eSIM.express reserves the right to update these terms at any time. Users will be notified via email and updates will be published on our website. Continued use of our services after updates constitutes acceptance of the new terms.

13. Age Restrictions

Our services are intended for users who are at least 18 years old. If you are under 18, you must obtain permission from a parent or guardian before using our services.

14. Acceptable Use Policy

Users must not use our services for any unlawful, fraudulent, or abusive purposes, including but not limited to:

• Engaging in illegal activities.
• Sharing or reselling eSIMs without authorization.
• Attempting to access unauthorized network services.

15. Service Level Agreement (SLA)

eSIM.express aims to provide high-quality services but does not guarantee specific service levels. Our support team strives to respond to customer inquiries within 24-48 hours.

16. Third-Party Links Disclaimer

Our website may contain links to third-party websites for additional information. eSIM.express is not responsible for the content, policies, or security of these external sites.

17. Force Majeure

eSIM.express shall not be held liable for any failure to fulfill obligations due to events beyond our control, including but not limited to natural disasters, regulatory changes, or service disruptions caused by third-party providers.

18. Promotions Policy

eSIM.express may occasionally offer promotional deals, discounts, and special offers. These promotions are subject to the following conditions:

• Promotions are time-limited and subject to change without prior notice.
• Discounts cannot be combined with other offers unless explicitly stated.
• Promotions apply only to new purchases and cannot be retroactively applied.
• Any misuse or fraudulent use of promotions will result in immediate cancellation.
• eSIM.express reserves the right to modify or terminate promotions at any time.

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If you have any questions regarding these terms, please contact us at contact@esim.express.